Contact FitPreview
Need help with a preview?
Contact us by support chat or email for help with uploads, generated results, account access, or using FitPreview.
Start with automated support.
The assistant uses approved FitPreview pages, FAQs, and a redacted support runbook. You can ask for a human at any time. Before chat starts, you’ll see a support notice and choose whether to share your signed-in name and email with Crisp.
Do not send passwords, verification codes, payment-card details, private or signed links, or images in support chat.
Email support
support@fitpreview.shopWhat we can help with
Product and account support
- Uploading a person photo or garment image
- Generation errors or a failed preview
- Access to your account or saved history
- How to use FitPreview’s current features
- Questions about our published privacy and service policies
Support boundary
What FitPreview cannot provide
Support can explain how the product works. It cannot turn a static, generated image into verified product or fitting advice.
- Recommend a clothing size
- Confirm a garment’s real-world fit
- Make a purchase decision for you
- Guarantee that a preview matches a physical outcome