Refund Policy

CREEM is the merchant of record for FitPreview subscriptions. To request review of a charge, email support@fitpreview.shop from the email associated with your account and include the receipt or transaction identifier. Never send full payment-card details, passwords, API keys, or webhook secrets.

Refund eligibility is reviewed based on the transaction, service delivery, credit use, suspected abuse, CREEM requirements, and mandatory consumer rights that apply where you live. This policy does not limit rights that cannot lawfully be limited and does not promise that every request will be approved.

When a full refund or payment dispute is recorded, unused paid credits associated with the subscription may be frozen or removed. FitPreview does not remove unrelated free credits and does not retroactively charge credits that were already consumed. Partial refunds require manual review so the adjustment can be reconciled correctly.

Cancellation and refund are different. Cancellation stops renewal at the end of the current period; it does not automatically refund a completed charge. Approved refunds are returned through the original payment workflow, and timing depends on CREEM and the payment method.

Use the FitPreview Contact page if you believe you have encountered a transaction represented as a FitPreview charge. Do not send full payment-card details, account passwords, or other secrets in support chat.